Privacy policy
Introduction
Your privacy is very important to Nolla Antimicrobial Oy ("Nolla Antmicrobial" or "we"/"us"). This privacy policy explains how we collect and process your personal data. It also describes your rights toward us and how you can exercise your rights. Personal data is any information that directly, or indirectly together with other information, can be linked to a living person. This means that a range of different types of information, such as but not limited to name and contact details, IP addresses, contest contributions, choices and preferences, is considered personal data. Processing is any action taken with the personal data, e.g. collection, storing, modification, processing for different purposes, altering or deletion. The privacy policy applies to you who:- are our customer;
- visit our web pages, apps, platforms and social media ("Digital Channels");
- in any other way comes in contact with us, for example via our Sales service.
Contact Information
Nolla Antimicrobial Oy (Business ID number 2640450-5) with its registered office located at Viikinkaari 4, 00790 Helsinki is the one responsible for this privacy policy. If you have any questions regarding our personal data processing please contact via email sales@nollaantimicrobial.com or via letter to Nolla Antimicrobial Oy Viikinkaari 4, 00790 Helsinki.Processing of your Personal data
Whenever you visit our websites / use our services, especially purchasing our products, we will process your name, postal address, email address, phone number, information related to the product delivery and destination information. We may also process information regarding your personal identification, preferences, behaviour patterns, and information on whether you are a legal representative. Your personal data is processed for the following purposes:- To provide the product you have purchased and convey delivery in accordance with the agreement with you, including the specific terms of purchase;
- To process complaints and returns or when you in other cases communicate with us via our sales service;
- For marketing purposes, among those marketing via mail, email and sms/mms (which you can opt-out from by clicking on a link in each message sent through email or sms/mms, or by contacting us via the contact details below);
- To analyse our Digital Channels based on selection, prioritization and preferences (so-called profiling) in order to provide you with relevant and tailored information, recommendations, ads and offers;
- To conduct customer surveys;
- To prevent, detect and prosecute fraud and misuse of Nolla Antimicrobial’s services;
- To obtain anonymized statistics over the use of Nolla Antimicrobial's services;
- To develop, test and improve Nolla Antimicrobial's services and the technical platforms on which they are provided; and
Digital Channels and usage of cookies
Whenever you visit/use our Digital Channels, we collect information that you have chosen to submit to us, e.g. names, addresses, email addresses, phone numbers and other personal data. We may also process information regarding your usage of our Digital Channels, such as transaction history and technical data relating to the units you use to access Nolla Antimicrobial’s Digital Channels, e.g. IP addresses, unique device ID and type of web browser. Nolla Antimicrobial offers certain services which require access to information from your mobile device, such as your mobile phone or tablet. It could be photos, contact information, audio recordings and location data. Nolla Antimicrobial will never collect such data, unless you have given your explicit consent hereto. Nolla Antimicrobial has places so-called “cookies” on several of our Digital Channels. Through these, information on how you are using the Digital Channel in question is collected. You can find more information on which cookies Nolla Antimicrobial has placed on our Digital Channels, and how to remove these cookies in Nolla Antimicrobial’s cookie policy. Your personal data is processed for the following purposes:- To maintain, provide, test and improve our Digital Channels;
- To be able to offer you support when facing a problem on our Digital Channels;
- For marketing purposes, among those marketing via mail, email and sms/mms (which you can opt-out from by clicking on a link in each message sent through email or sms/mms, or by contacting us via the contact details below);
- To analyse our Digital Channels based on selection, prioritization and preferences (so-called profiling) in order to provide you with relevant and tailored information, recommendations, ads and offers. It is possible that data from your use of different Digital Channels from Nolla Antimicrobial is merged for this purpose, and for the purpose of developing products and services;
- To create reports, review the effect of marketing campaigns and create anonymized statistics regarding the usage of our Digital Channels;
- For management, development and testing of our IT systems in order to secure that our Digital Channels upholds high quality as well as identifying and preventing security attacks such as viruses.
Marketing activities, contests and customer surveys
If you participate in contests, customer surveys and other marketing related activities that we organize, we will process, e.g. contact information, entries to contests, opinions, preferences and other personal data that you choose to submit to us. Your personal data is processed for the following purposes:- To administrate the marketing activity, contest or customer survey, including communicating the outcome to you and paying eventual prizes;
- To inform about and offer you new marketing activities, contests and customer surveys;
- For marketing purposes, among those marketing via mail, email and sms/mms (which you can opt out from by clicking a link in each message sent through email or sms/mms or by contacting us via the contact details below);
- To acquire anonymized statistics from marketing activities, contests and customer surveys, in order to improve our services; and
- To maintain, develop, test and improve Nolla Antimicrobial´s sales services and the technical platforms on which they are provided.
When you otherwise are in contact with and communicate with us
When you are in contact with us via, for example, sale service functions, we process information related to your customer service request. If you are visiting or communicating with us through our social media accounts (i.e. third party platforms such as Facebook and Twitter) Nolla Antimicrobial may receive information on your profile and your interactions on such platforms from the third party platform provider. Your personal data is processed for the following purposes:- In order for us to communicate with you or administer your request through our customer service, email forms and our social media accounts;
- To analyse calls and chat conversations in order to improve our communication and for your and our security;
- To acquire anonymized statistics regarding the usage of Nolla Antimirbial’s communication functions; and
- To maintain, develop, test and improve Nolla Antimicrobia’s services and the technical platforms on which they are provided.
Erasure of personal data
Your personal data is processed only as long as it is needed to fulfil the purpose of the processing or to fulfil Nolla Antimicrobials’s legal obligations. Thereafter, your personal data is erased in accordance with our erasure policy or internal guidelines for deletion of data. For purchases by registered Customers we store data until 24 months of inactivity.Security measures for protection of personal data
A high level of security for your personal data is of utmost importance to Nolla Antimicrobial, and we have in place appropriate technical and organizational security measures to protect your personal data from unauthorized access, modification, dissemination or destruction.Transferring personal data to third parties
Nolla Antimicrobial may engage external partners and suppliers to perform services on behalf of Nolla Antimicrobial, e.g. to provide IT services, payment services or to assist in marketing, analysis or statistics. The performance of these services may entail such parties obtaining access to your personal data. In any case where we transfer your personal data to a third party, which process personal data on our behalf, we will enter into data processing agreements containing strict instructions on the processing of personal data, confidentiality and security. Companies which are processing personal data on behalf of Nolla Antimicrobial are obliged to sign an agreement with Nolla Antimicrobial in order to ensure a high level of protection for your personal data. Nolla Antimicrobial may transfer personal data to a third party, such as the police or other authority, in the course of an investigation or otherwise when so obliged by law or governmental decision.Disclosure of data to countries outside of the EU or the EEA
Under certain circumstances, your personal data may be transferred outside the EU. Some of the services we use, such as our CRM system and automated marketing system, may locate outside the EU. If data is transferred outside the EU, we ensure that the destination has an adequate level of data protection as determined by the European Commission or that the transfer takes place under the Model Contract Clauses issued by the European Commission. In other words, we always ensure that any transfers of data are carried out on legal grounds and are subject to sufficient protection mechanisms.Linking
This privacy policy applies to information that Nolla Antimicrobial is processing about you within the scope of our Digital Channels. Nolla Antimicrobial’s Digital Channels may sometimes contain links to external websites or services which are not controlled by Nolla Antimicrobial. If you follow a link to an external website, it is your responsibility to check the principles for data processing and cookies applicable to the website in question.Your rights as a data subject
As a data subject you have the following rights with respect to our processing of your personal data.- Right to access (register transcript) – a right to obtain confirmation and information of the processing of your personal data;
- Right to rectification – a right to have your personal data corrected;
- Right to erasure – a right to have your personal data erased. This right is limited to data that, by law, requires your consent to be processed, if you withdraw that consent and oppose the processing.
- Right to object – a right to object against our processing if the legal ground for the processing is based on a balancing of interests or if it is used for direct marketing.
- Right to restrict data processing – a right to demand that the processing of personal data is restricted, e.g. if you oppose the correctness of the data.
- Right to data portability – a right to request that personal data be sent from one data controller to another. This right is restricted to data, which you have submitted to us.